Information

Shipping & Delivery

• International delivery times & costs
• Where is my order?
• Important Information
• Service update
• Wrong shipping address
• Post office boxed & freight forwarding?

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Return & Exchange

• Order cancellation
• Goods availability
• Returns & Exchanges
• Faulty goods
• Receiving a refund

Payment Methods

• What are my payment options?
• What can I do when my payment is refused?
• What is CVV code?
• What is 3D authentication?
• How do I know my card information is safe?

Common Questions

• How long does it take to process an order?
• Do I need an account to place an order?
• Are your contacts safe to use?
• What payment methods does HoneyColor accept?
• What can I do when my payment is refused?
• How do I order?

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Rewards

• How does the reward program works?
• How to earn points?
• What can be redeemed?
• How to redeem gifts?
• Can I apply all my points in an order?
• What are the other terms & conditions?